Customer Service — Fragmentum Store

At Fragmentum Store, we specialize in the curation and global distribution of collectible artifacts and advanced technology. Our priority is to guarantee a transparent and secure acquisition experience for each of our customers.

If you have questions about the status of your order, product technical specifications, or need assistance with a shipment in transit, our support team is at your disposal.

🛡️ Direct Assistance Channels

• Email Support: fragmentum.store.chile@gmail.com

• Service Hours: Monday to Friday from 09:00 to 18:00 hrs.

• Response Commitment: We handle all inquiries within a maximum of 24 business hours.
  
  

  📦 Logistics Information and Tracking

  To maintain excellence in our prices and the exclusivity of our catalog, we operate through an international logistics network. Please consider the following points before contacting us about the status of your shipment:

  1. Delivery Times: The estimated reception period throughout Chilean territory is 10 to 15 business days after dispatch confirmation.

  2. Processing: Once the purchase is made, the system takes between 48 and 72 hours to generate the tracking number.

  3. Tracking: You will receive an automatic notification in your email as soon as your "Eco" has been processed by our distribution center.